International - Riding Warehouse

While we are a US based company, international orders can be placed through the website. Online order email confirmations will be sent to your personal email account within 48 hours.

Please note that international orders may be subject to restrictions that are not applied to US based orders.

Payment Methods

Riding Warehouse accepts payment by credit card (MasterCard, Visa, Discover, and American Express), PayPal, Venmo and wire transfer. All orders are processed in USD currency. If a credit card is used for the purchase, the issuing credit card company will bill the charge in your local currency at the current exchange rate.

In an effort to protect the security of our customers, authorization information may be required for international purchases. International orders awaiting information will be held up to 5 days before being cancelled.

Pre-Authorization Verification

Some orders may be selected to undergo a pre-authorization verification before the order is processed and shipped. This is an extra security measure to protect you, the cardholder, from credit card fraud. If this step is required for your order, you will receive an email request within 48 hours of your order submission.

To complete this verification, a small charge (between $0.01 and $5.00) is placed on the credit card provided on your order. When you see this small charge on your bank account, contact us to verify the exact amount of the charge and unlock your order.

Once confirmed, pre-authorization charge will be deducted from your order total.

Limitations

Restricted Products

Some brands we carry may not be shipped outside of the United States. These items will be noted on the product page.

All consumable items (supplements, horse treats, etc.) may not be shipped to Australia due to import restrictions.

Delivery Addresses

Riding Warehouse reserves the right to prohibit the shipment of any order. If delivery to a hotel is requested, the customer assumes all liability for the package upon proof of delivery. A release of liability will be requested in the order confirmation email. Once your order has shipped, it is not eligible for cancellation. Abandoned packages are not eligible for retrieval or refund.

Returns

All products must be returned in the same condition they were received. Clothing must be unworn and in the original packaging. Shoes must be unworn and in the original manufacturer's box. Any shipping, customs, duties, taxes or other fees from your original order are non-refundable.

Any customs fee incurred by Riding Warehouse will be deducted from your refund. Shipping charges and customs fees that were assessed on the original order are non refundable.

Visit International Returns for more information on how to complete an international return.

Shipping Options

The international shipping services offered for your order will be dependent on the items and shipping destination for your order.

To view international shipping rates and estimated delivery times for your specific items, place the items you would like to order in the shopping cart. In the "Calculate Shipping" box, select your country then click the arrow to view the available rates. This shipping quote does not include duties and import taxes imposed by your home country. Estimated delivery times do not include any customs delays.

World Mail

Delivery is expected in 3-6 weeks. World Mail is a UPS International Mail service and is available for all orders weighing less than 2 pounds with a value lower than $75 USD. Packages are delivered via the local postal system in the destination country. Neither World Mail nor local delivery services provide tracking information.

USPS Express Mail

Delivery is expected 7-14 days and is available for all orders with a value lower than $200 USD. A limited tracking system is available via the United States Postal Service.

UPS Worldwide Express

Delivery is expected 1-3 business days with comprehensive tracking provided through UPS.

Taxes, Duties & Fees

There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. We strongly suggest that you check with your local government agency to determine the extent of such charges prior to purchase.

If any international order is refused upon delivery for any reason, all customs and duty charges will be billed to you by Riding Warehouse. Once a package enters your country, these charges are not reversible whether the package is delivered to you or not.

Riding Warehouse will not issue a credit or refund in cases where packages are not delivered due to non-payment of fees, refusal or abandonment.

Frequent Questions

You may order via our secure online ordering system or by contacting our Customer Service Department during normal business hours. If you would like to place a phone order, please call our direct dial number +1 805 548 2005

Riding Warehouse accepts payment by credit card (MasterCard, Visa, Discover, and American Express), PayPal, wire transfer and Western Union. All orders are processed in USD currency. If a credit card is used for the purchase, the issuing credit card company will bill the charge in your local currency at the current exchange rate.

Riding Warehouse proudly accepts PayPal as a convenience for all of our international customers. PayPal is a trustworthy source to provide transfer of payments between our customers and Riding Warehouse. Please visit www.paypal.com to set up an account or to answer any questions that you may have.

In an effort to protect the security of our customers, authorization information may be required for international purchases. The authorization process is required for first-time payments, but subsequent orders using the same payment method are not subject to the authorization process. Any and all requested information will be included in the confirmation email you will receive within 1 business day of completing your purchase. International orders awaiting information are held for 5 days. Please reply to any requests at your earliest convenience to avoid processing delays or cancellation of the order.

You are welcome to return or exchange any items purchased from Riding Warehouse. The products must be returned in the same condition they were received. Clothing must be unworn and in the original packaging. Shoes must be unworn and in the original manufacturer's box. Riding Warehouse will refund the product cost only; shipping and customs fees are not refundable. Any customs duties and fees incurred by Riding Warehouse when the package re-enters the United States will be deducted from your total refund.

If an exchange is requested, you will be responsible for the shipping cost and any customs duties and fees of the exchange package to you.

There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Riding Warehouse strongly suggests that you check with your local government agency to determine the extent of such charges prior to purchase.

Riding Warehouse will not issue credit in cases where packages are not delivered due to non-payment of fees, refusal or abandonment.

Please note that some brands we carry may not be shipped outside of the United States. Prior to placing your order for a product, please read any shipping restrictions listed beneath the product description on the product page. If you need additional assistance, please email info@ridingwarehouse.com or call us at +1 805 548 2005.

You now have the ability to quickly estimate what the shipping cost would be to your home country. Simply place all items that you wish to purchase into your shopping cart and use the shipping calculator at the bottom of the order page. This shipping quote does not include duties and import taxes imposed by your home country.

Riding Warehouse reserves the right to prohibit shipment to any international or United States address that has a history of fraudulent orders or customs and delivery issues. If delivery to a hotel is requested, Riding Warehouse will require the customer to assume all liability for the package upon proof of delivery. This will be requested in the order confirmation email. Riding Warehouse will not be responsible for lost or stolen packages.