Order Information - Riding Warehouse

Order Tracking

Enter your order number AND 10-digit telephone number to examine your order and see the real time status including tracking numbers and back order information.

Payment Options

Credit Cards

Payments from the following credit card providers are accepted:

Visa
MasterCard
Discover
American Express

Only one credit card payment is allowed per order. Your credit card will be charged when your order is prepared for shipment/pickup.

The correct billing address on file with your credit card provider must be provided when your order is placed. Providing an incorrect billing address may result in a delay with your order.

PayPal and Venmo

PayPal and Venmo payments are offered for most orders. If your order is eligible for either of these payment methods, they will be offered in the Payment Option step of the checkout. PayPal and Vemno payments are processed immediately.

Please note that the confirmed address on your PayPal/Venmo account is required to match the shipping address submitted on your order.

Afterpay

Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. For more information, view Afterpay Information.

Gift Cards

You may redeem up to 10 Riding Warehouse gift cards per order. Gift cards can be redeemed on the Payment Method page during checkout.

Riding Warehouse Gift Cards cannot be used to purchase additional Riding Warehouse Gift Cards.

Payment Security

Pre-Authorization Verification

Some orders may be selected to undergo a pre-authorization verification before the order is processed and shipped. This is an extra security measure to protect you, the cardholder, from credit card fraud. If this step is required for your order, you will receive an email request within 48 hours of your order submission.

To complete this verification, a small charge (between $0.01 and $5.00) is placed on the credit card provided on your order. When you see this small charge on your bank account, contact us to verify the exact amount of the charge and unlock your order.

Once confirmed, pre-authorization charge will be deducted from your order total.

Customer Protection

Riding Warehouse makes customer security a top priority. All pages requesting personal and payment information during the checkout process provide encrypted data transmission. This security is denoted in the web address beginning with "https".

A valid phone number and verifiable billing and shipping addresses are required with each order. We may call to verify the billing and shipping information for any order. At our discretion, we may require an order only be shipped to the billing address associated with the payment method. In such a situation, you will be contacted to determine how you would like to proceed with the order.

Riding Warehouse reserves the right to refuse service or cancel orders at its sole discretion.

Taxes, Duties & Fees

All domestic orders (within the U.S.) are charged taxes based on the delivery address provided on the order, no additional taxes, duties or fees will be required at the time of delivery. International orders are not charged U.S. taxes, but may be subject to additional customs, handling fees duties and taxes charged by the shipping company and/or local government at the time of delivery. For more information visit International Orders.

Guarantees

Riding Warehouse guarantees on time and accurate orders. Orders may be place via our secure online ordering system or over the phone.

Accurate Orders Guarantee

Riding Warehouse stands behind the authenticity of everything we sell. All of our products are brand new, first quality, and guaranteed to be authentic.

To ensure that our items are authentic, we work directly and exclusively with representatives of the brands we carry. We inspect products when they arrive in our warehouse and we stand behind every sale. If you are concerned about the authenticity or quality of an item you received from us, simply Contact Us and we will promptly provide a solution.

Price Match Policy

Riding Warehouse offers price matching on most items. Some manufacturer and brand restrictions apply. If an item is found at a lower price, Riding Warehouse will refund 100% of the price difference between the lower price and price paid. The following conditions apply:

Must be within 7 days of purchase date.
Exact item, including brand, model, color, size, etc. must be the same.
Item must be in stock and available to purchase from competitor.
Must be an authorized, online retailer or retail store located within the United States.
Must be an Equine supply retailer. Pet, general veterinary, farrier, and big box discount stores are not applicable.
Third Party Sellers, i.e., Amazon, Etsy, eBay, auction sites, online marketplaces etc. are not applicable.
Used, defective, or damaged items are not applicable.
Purchase price includes any promotional offers, less taxes.
Additional promotional, club or discount codes cannot be applied after price match.
Typographical errors on competitor's websites are not applicable.
Items that are offered at clearance or closeout pricing by competitor, while Riding Warehouse is currently selling at regular price, are not applicable.
Cost of shipping is included in price match decision. Price of product, plus the shipping price to receive product, equals the total value of the price match considered.
Bonus gifts, "Gifts with Purchase" (GWP), free offers, special offers, "Buy-One, Get-One" (BOGO), manufacturer rebates, and "Frequent Flyer" Purchase programs are not applicable.
Price matching requests must be submitted via email to info@ridingwarehouse.com. Include order number and website link to the product being offered at lower price.
One request per product purchased only.
Riding Warehouse reserves the right to limit purchase quantities on price matched items.
Riding Warehouse reserves the right to deny any price match, for any reason.

Discounts

We offer limited, exclusive discounts and promotions to our mailing list and social media communities. To receive these offers, subscribe to our mailing list and social media. Orders are limited to one discount per order. Should you add multiple codes to your order, only the highest discount will be applied.

Discount Partnership Program

Select barns, riding clubs, teams, and organizations may be eligible for exclusive online discount codes through our Discount Partnership Program. Should you be interested in learning more, please have your trainer or barn owner reach out through the following form: XXX. Your discount code is only available through your trainer or barn owner.

Military and First Responder Discounts

Riding Warehouse is honored to be able to provide Military, Police, Fire, and Emergency Medical personnel with a discount on all applicable orders. To receive your discount, we ask that you supply a current, valid ID demonstrating your association for verification purposes (please blackout or 'redact' any sensitive information as needed). For service members uncomfortable sending a copy of their ID, please see your Commissioned Officer Supervisor for a proof of service memorandum. After verifying your affiliation, we will destroy the ID copy sent to us and record validation of the discount in your customer file for future purchases. Thank you all for your invaluable service to our country and communities.

Promo Codes

Coupons and Promo Codes should be entered into the Promo Code box in the shopping cart. The code you enter will be validated before asking you if you would like to apply it to your order. Once redeemed, you will be taken back to your cart and any applicable discounts will be displayed.

Exclusions

Discounts may not be applicable to restricted sale items, promo items, gift cards, taxes, shipping, and similar charges. Only one coupon, offer, discount, or promotion is allowed per item.

Products subject to manufacturer-imposed advertising restrictions are not eligible for discounts.

Additional restrictions may apply.

Product Availability

All items on our site are in stock unless otherwise noted during the ordering process. Our site shows real time inventory so you can always see the most accurate availability for products.

Backorders

Items that are backordered will be indicated with an orange outline on the selection box along with a message indicating when the item is expected to be available to ship. By placing an order for one of these items, you are reserving the item from our next available shipment. Backorder dates are estimated and are subject to change.

Drop Shipped Items

These items are sold by Riding Warehouse and shipped directly to you from the manufacturer. Drop Ship Items are noted at the top of the ordering section and in the shopping cart. Should there be a stock issue with the item selected, you will be contacted for your preference on how to proceed.