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Support CenterShipping & Returns

Shipping

Riding Warehouse processes orders on business days (Monday - Friday). Orders that are placed before 12:00 pm EST (9:00 am PST) on a business day will ship the same day. Orders placed after the shipping cut-off or on a weekend or observed holiday will ship the next business day.

Once your order has been processed for shipment, you will receive an email with tracking information. Orders may be shipped in multiple packages, and there will be a separate charge for each shipment (if applicable). Separate tracking information will be provided once each package has shipped.

Please allow up to 24 hours for tracking numbers to become active in the shipping carrier's system.

Free Shipping

Riding Warehouse offers free shipping on orders over $75 delivering to physical addresses within the 48 contiguous United States. Depending on location, orders will typically arrive within 1-5 business days.

Free shipping offer does not apply to oversized items.

The shipping carrier for your order will be determined by the delivery destination. Possible shipping carriers include UPS, FedEx and GLS. Both offer comprehensive tracking and insured delivery.

$15 Two-Day Delivery

Orders delivered to physical addresses within the 48 contiguous United States over $75 are eligible for $15 Two-Day Delivery. Qualifying order will be offered the promotional $15 price during checkout, via the UPS 2nd Day Air shipping option.

International Shipping

To view international shipping rates, place items in the shopping cart. In the "Calculate Shipping" box, select your country then click on the arrow to view the available rates. These shipping rates do not include custom fees or import charges that may be incurred when the package enters your country for delivery. For more information, see our international page.

Returns

365-Day Return Policy

Riding Warehouse wants you to be completely satisfied with your purchase. Items can be returned at any point in new condition within 365 days of the original invoice date.

Products returned in new, store-bought condition are eligible for exchange, refund, or Riding Warehouse store credit for the full value of your purchase.

Products returned that are unable to be returned to stock are eligible to receive Riding Warehouse store credit for the full value of your purchase. Please note that while we want you to be happy with your purchases, an excessive number of used returns within a twelve-month period may limit your eligibility for store credit.

Products returned beyond 365 days from the original invoice date may be eligible for partial store credit at the sole discretion of Riding Warehouse.

Original shipping charges are non-refundable.

Free Return Shipping

Free return shipping is available for all orders shipped within the 48 contiguous United States these orders will include a complimentary pre-paid UPS Ground return label in the box when the order is delivered. If you use the pre-paid return label provided, please allow 7-10 business days for the return package to arrive back at Riding Warehouse.

Orders shipped to international, APO/FPO, Alaskan or Hawaiian addresses or U.S. territories are not eligible for the free return shipping offer. Drop Ship and Oversized Items are not eligible for the free return shipping offer.

Drop Ship Policies

If you are dissatisfied with your purchase of a Circle Y or Tucker Saddle, your saddle may be returned within 14 days of being delivered in a new/unused condition with a 5% re-stocking fee.

Please contact RW Customer Service to obtain approval for the return and a Return Authorization (RA) Number. Customers are responsible for shipping charges of the return directly back to the vendor. Shipping address will be provided once return is approved.

Contact us with any questions or concerns!
Phone: 800-620-9145
Email: info@ridingwarehouse.com

If you are dissatisfied with your purchase of a Henri De Rival (HDR) Saddle, your saddle may be returned in a new/unused condition with all tags and is subject to a 7.5% re-stocking fee.

Please contact RW Customer Service to obtain approval for the return and a Return Authorization (RA) Number. Customers are responsible for shipping charges of the return directly back to the vendor. Shipping address will be provided once return is approved.

Contact us with any questions or concerns!
Phone: 800-620-9145
Email: info@ridingwarehouse.com

If you are dissatisfied with your purchase of Kool Kurtains, your items may be returned in a new/unused condition with all tags attached within 6 days of product delivery.

Please contact RW Customer Service to obtain approval for the return and a Return Authorization (RA) Number. Customers are responsible for shipping charges of the return directly back to the vendor. Shipping address will be provided once return is approved.

Contact us with any questions or concerns!
Phone: 800-620-9145
Email: info@ridingwarehouse.com

If you are dissatisfied with your purchase of a Marcel Toulouse Saddle, your saddle may be returned in a new/unused condition with all tags attached within 5 days of product delivery.

Please contact RW Customer Service to obtain approval for the return and a Return Authorization (RA) Number. Customers are responsible for shipping charges of the return directly back to the vendor. Shipping address will be provided once return is approved.

Contact us with any questions or concerns!
Phone: 800-620-9145
Email: info@ridingwarehouse.com

If you are dissatisfied with your purchase of Max-Flex products, your items may be returned in a new/unused condition with all tags attached within 180 days of product delivery. Associated restocking fee is dependent on product time in your possession:

  • 0-30 Days - 3%
  • 31-60 Days - 5%
  • 61-90 Days - 10%
  • 91-180 Days - 20%

Please contact RW Customer Service to obtain approval for the return and a Return Authorization (RA) Number. Customers are responsible for shipping charges of the return directly back to the vendor. Shipping address will be provided once return is approved.

If your Max-Flex product is defective, please contact RW Customer Service to determine repair/fix no cost options.

Contact us with any questions or concerns!
Phone: 800-620-9145
Email: info@ridingwarehouse.com

If you are dissatisfied with your purchase of a Royal Heritage Saddle, your saddle may be returned in a new/unused condition with all tags attached within 7 days of product delivery.

Please contact RW Customer Service to obtain approval for the return and a Return Authorization (RA) Number. Customers are responsible for shipping charges of the return directly back to the vendor. Shipping address will be provided once return is approved.

Contact us with any questions or concerns!
Phone: 800-620-9145
Email: info@ridingwarehouse.com

If you are dissatisfied with your purchase of a Silver Royal Saddle, your saddle may be returned in a new/unused condition with all tags attached within 365 days of product delivery.

Items returned in used condition are subject to a restocking fee at the discretion of JT International based on wear.

Please contact RW Customer Service to obtain approval for the return and a Return Authorization (RA) Number. Customers are responsible for shipping charges of the return directly back to the vendor. Shipping address will be provided once return is approved.

Contact us with any questions or concerns!
Phone: 800-620-9145
Email: info@ridingwarehouse.com

If you are dissatisfied with your purchase of a Tough-1 Saddle, your saddle may be returned in a new/unused condition with all tags attached within 365 days of product delivery.

Items returned in used condition are subject to a restocking fee at the discretion of JT International based on wear.

Please contact RW Customer Service to obtain approval for the return and a Return Authorization (RA) Number. Customers are responsible for shipping charges of the return directly back to the vendor. Shipping address will be provided once return is approved.

Contact us with any questions or concerns!
Phone: 800-620-9145
Email: info@ridingwarehouse.com

If you are dissatisfied with your purchase of a Trailer Eyes Camera System, your item may be returned in a new/unused condition with all tags attached within 30 days of product delivery.

Please contact RW Customer Service to obtain approval for the return and a Return Authorization (RA) Number. Customers are responsible for shipping charges of the return directly back to the vendor. Shipping address will be provided once return is approved.

If your purchase is after 30 days of product delivery, please contact Trailer Eyes directly at the number below for trouble shooting and additional information.

Contact us with any questions or concerns!
Phone: 800-620-9145
Email: info@ridingwarehouse.com

If you are dissatisfied with your purchase of a Wintec Western Saddle, your saddle may be returned in a new/unused condition with all tags attached within 90 days of product delivery. Items returned in new condition after 90 days may be subject to a 20% restocking fee.

Please contact RW Customer Service to obtain approval for the return and a Return Authorization (RA) Number. Customers are responsible for shipping charges of the return directly back to the vendor. Shipping address will be provided once return is approved.

Contact us with any questions or concerns!
Phone: 800-620-9145
Email: info@ridingwarehouse.com

This item is non-returnable based on manufacturer restrictions. Only defective items are eligible for return. If you believe your item is defective, please contact RW Customer Service for additional information and how to proceed.

Contact us with any questions or concerns!
Phone: 800-620-9145
Email: info@ridingwarehouse.com

This item is non-returnable based on manufacturer restrictions. Only defective items are eligible for return. If you believe your item is defective, please contact RW Customer Service for additional information and how to proceed.

Contact us with any questions or concerns!
Phone: 800-620-9145
Email: info@ridingwarehouse.com

This item is non-returnable based on manufacturer restrictions. Only defective items are eligible for return. If you believe your item is defective, please contact RW Customer Service for additional information and how to proceed.

Contact us with any questions or concerns!
Phone: 800-620-9145
Email: info@ridingwarehouse.com

This item is non-returnable based on manufacturer restrictions. Only defective items are eligible for return. If you believe your item is defective, please contact RW Customer Service for additional information and how to proceed.

Contact us with any questions or concerns!
Phone: 800-620-9145
Email: info@ridingwarehouse.com

If you are dissatisfied with your purchase of an Abetta Saddle, your saddle may be returned in a new/unused condition with all tags attached within 30 days of product delivery.

There is a restocking fee of 10% applied to all returns. If the saddle is missing tags or not in the original box or requires cleaning, the restocking fee can be up to 30%.

Please contact RW Customer Service to obtain approval for the return and a Return Authorization (RA) Number. Customers are responsible for shipping charges of the return directly back to the vendor. The shipping address will be provided once return is approved.

Contact us with any questions or concerns!
Phone: 800-620-9145
Email: info@ridingwarehouse.com

If you are dissatisfied with your purchase of an Equitare Saddle, your saddle may be returned in a new/unused condition with all tags attached within 365 days of product delivery.

Items returned in used condition are subject to a restocking fee at the discretion of JT International based on wear.

Please contact RW Customer Service to obtain approval for the return and a Return Authorization (RA) Number. Customers are responsible for shipping charges of the return directly back to the vendor. Shipping address will be provided once return is approved.

Contact us with any questions or concerns!
Phone: 800-620-9145
Email: info@ridingwarehouse.com

Instructions for Domestic Returns

Once you have your returns form filled out, place the items you would like to return back into the original shipping box, soft pack, or similar shipping container. Place your returns form in the package and securely tape your shipment closed.

Attach the enclosed UPS return label to the outside of the box or soft pack. Write down the tracking number located on the return shipping label to track the progress of your package back to our warehouse. Remove or black out any other labels.

Drop the box off at any authorized UPS Service Station or UPS building. To find the UPS Service Station closest to you click here. You can also return your shipment by handing your package to a UPS driver. Your return will be processed within 3-5 business days once it arrives back to Riding Warehouse.

If you request an exchange, the product you have requested will be shipping back to you free of charge via UPS Ground or GLS unless otherwise specified.

Instructions for International Returns

Once you have your returns form filled out, place the items you would like to return back into the original shipping box, soft pack, or similar shipping container. Place your returns form in the package and securely tape your shipment closed.

Ship the return package back to the following address with your preferred shipping carrier. We recommend choosing a carrier that provides tracking information. Please note that you will be responsible for all shipping charges. Write down the tracking number for the return from your preferred shipping carrier to track the progress of your package back to our warehouse.

Send Returns To:

Riding Warehouse
Attn: Returns
181 Suburban Road
San Luis Obispo, CA, 93401
USA

Any customs fee incurred by Riding Warehouse will be deducted from your refund. Shipping charges and customs fees that were assessed on the original order are non-refundable.

Instructions for Returning a Gift

Follow the instructions above based on your location, using the Gift Return Form instead of the form found on the back of the invoice.

Defective Items and Warranties

If you receive an item that is broken or defective prior to use, contact RW immediately to arrange for replacement or credit.

For defects or damage that occurs after an item has been used, it is subject to the warranty terms that vary by item and manufacturer. Please contact us about return procedures for any product you believe to be defective.

All defective merchandise is subject to inspection to determine if the issue is a result of a manufacturer's defect, normal wear and tear, or misuse.

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